Terms and Conditions Unveiled: Your Essential Guide

INTELLECTUAL PROPERTY

1. The Website And Its Entire Contents, Features, And Functionality (Including But Not Limited To All Information, Software, Text, Displays, Images, Video, And Audio, And The Design, Selection, And Arrangement Thereof) Are Owned By Giriraj Jewellers, Its Licensors, Or Other Providers Of Such Material. Indian And International Copyright, Trademark, Patent, Trade Secret, And Other Intellectual Property Or Proprietary Rights Laws protect them.
    
2. You May Not Reproduce, Distribute, Modify, Create Derivative Works Of, Publicly Display, Publicly Perform, Republish, Download, Store, Or Transmit Any Of The Material On Our
   Website Except As Follows: Explaining Intellectual Property Rights.
   
   
   1.  Your Computer May Temporarily Store Copies Of Such Materials In RAM Incidental To Your Accessing And Viewing Those Materials.
   2.  You May Store Files Automatically Cached By Your Web Browser For Display Enhancement Purposes.
   3.  You May Print Or Download One Copy Of A Reasonable Number Of Pages Of The Website For Your Own Personal, Non-Commercial Use And Not For Further Reproduction, Publication, Or Distribution.
       
3. If You Print, Copy, Modify, Download, Or Otherwise Use Or Provide Any Other Person With Access To Any Part Of The Website In Breach Of These Terms, Your Right To Use The Website Will Stop Immediately. You Must, At Our Option, Return Or Destroy Any Copies Of The Materials You Have Made. Any Unauthorized Use May Also Violate Applicable Laws, Including, Without Limitation, Copyright And Trademark Laws And Applicable Communications Regulations And Statutes.

ORDER

To Ensure That Orders Are Complete, Giriraj Jewellers Will Typically Require Payment To Be Received Before Processing. Additionally, To Confirm Charges, Giriraj Jewellers May Randomly Contact Members Who Have Placed Orders Through The Website And Ask A Verification Question. The Order Will Only Be Confirmed After The Member Answers The Verification Question.

If A Customer Cancels A Custom Made-To-Order Jewelry Order, A Deduction Of 10% Of The Order Value Will Be Applied Before Processing The Refund To The Customer.

At Giriraj Jewellers, we understand that circumstances may change and you may need to cancel your order. Please review our cancellation policy for details:

Cancellation Guidelines

Eligibility for Cancellation:

Orders can only be cancelled before they are shipped to the provided destination.

Registered customers can track their order status using the Track Order option available on our website at www.girirajjewellers.co.in

Refund Process:

Once a cancellation request is received, we will initiate the refund process. The refund will be credited to your account via the same payment method used for the transaction.

If the debit/credit card used for the purchase is no longer active, the refund will be processed through a cheque sent to your registered address.

Refund Timeline:

Refunds will typically be processed within 10 business days from the time the cancellation request is approved.

Important Notes:

Orders that have already been shipped cannot be canceled. However, in such cases, you can initiate a return as per our 30-Day Return Policy once the item is delivered. This policy is designed to provide you with flexibility and peace of mind.For cheque refunds, it's crucial that your registered address is updated and correct. This will help us avoid any delays in the refund process, ensuring a smooth experience for you.

30-DAYS RETURN & 100% REFUNDS POLICY

Our Return Policy Is Designed To Provide Our Customers With Complete Peace Of Mind. If You Are Unsatisfied With Your Purchase, You Can Return The Products Within 30 Days From The Date Of Purchase.

To Initiate A Refund Claim, please get in touch with Us Through Your Registered Contact Number Or Email ID. And Provide Us With Your Name, Order Number, And Product SKU. Once We Receive Your Inquiry, Our Customer Service Team Will Contact You Within One Business Day To Arrange For The Items To Be Picked Up From Your Address. We Will Provide A Prepaid, Fully-Insured Blue Dart Return Label And Instructions For Safely And Securely Packing Your Items.

Please Note That All Products Must Be Returned In Good Condition, Unused, In Their Original Boxes, And With Their Original Tags To Be Accepted For Return Or Exchange. Please Include All Packaging, Instructions, Warranties, Etc., With The Return Or Exchange Of Jewelry.

Please Include The Original Packing Slip If You Return An Item To Our Store. If You No Longer Have The Packing Label, Please Bring A Copy Of Your Shipping Confirmation Email Or Online Purchase Receipt Displayed During Checkout.

Once We Receive The Return, The Giriraj Jewellers Warehouse Will Inspect And Verify The Item's Condition. Returns Take Approximately Ten Business Days To Process Once The Item Has Been Received. 100% Refunds Will Be Processed To The Same Mode Of Payment Used At The Time Of The Original Purchase. Cash Refunds Will Be Issued To The Original Purchaser With The Sales Receipt.

To Protect Giriraj And Our Clients, All Packages Sent From Or Arriving At Giriraj Jewellers Are Sealed And Opened Under Recorded Video Surveillance.

Please Note That This Return Policy Applies Only To Customers In India.

WEIGHT DISCREPANCY POLICY

At Giriraj Jewellers, we strive for accuracy in all our product details. However, the gold and diamond weight of jewellery and mounts mentioned on our website may vary slightly due to manufacturing differences.

If you receive a product with a weight lower than the stated weight on your order:

Refund for Weight Difference:
We will promptly refund the differential amount based on the prevailing rates to your original payment method.

REFUNDS

Once We Receive Your Jewellery, The 100% Refund Will Be Credited Directly To The Bank Account Or Payment Mode Used At The Purchase Time. To Facilitate This Process, Please Email Us Or Call Our Customer Support Team With Your Bank Account Details, Including The IFSC Code, Which Can Be Found In Your Check book.

RETURN POLICY FOR INTERNATIONAL ORDERS 

We Are Sorry That We Do Not Offer Any Refund Or Exchange Policy For Our International Orders.

DOMESTIC SHIPPING POLICY

At Giriraj Jewellers, we are pleased to offer free shipping on all orders within India, ensuring a seamless shopping experience without additional delivery charges. To guarantee prompt and secure delivery, we partner with trusted courier companies such as BLUE DART and SEQUEL.

We Offer Free Shipping On All Orders Within India, Ensuring Your Purchase Is Delivered To Your Doorstep Without Additional Charges.

Our Domestic Shipping Policy States That Most Orders Are Shipped Within Three Business Days, Except In Cases Where Custom Work Has Been Requested, Which May Result In A Longer Delivery Time, Depending On The Complexity Of The Request. Customers Who Place Orders Through Our Website Will Receive A Courier Tracking Number Via Email To Track The Progress Of Their Package.

Customers Are Advised To Carefully Inspect Their Package For Any Signs Of Damage To The Outside Of The Box Before Accepting Delivery. If Any Damage Or Evidence Of Tampering Is Suspected, Please Do Not Accept The Delivery And Ask The Delivery Partner To Return The Package To Giriraj Jewellers. Please Let Our Customer Support Team Know As Soon As Possible About Such An Event. So That You Know, We Do Not Ship To P.O. Box Addresses.

A Valid PAN Is Required From The Customer For Orders Valued At More Than Rs. 2,00,000. Please Produce The PAN To Avoid Order Cancellation. Cash On Delivery (COD) Is Not Permitted For Orders Above Rs. 49,999.

The Company/Courier Agent Will Deliver Only After Verifying And Confirming The Recipient's Photo And Name. Government-Approved Photo Identification Details Will Be Noted To Ensure The Safe And Secure Delivery Of The Package. The Recipient Must Cooperate With The Courier Agent By Providing Valid Copies Of Their Government-Approved Photo Identification.

If The Recipient Is Unavailable At Delivery, The Company/Courier Agent Will Attempt To Deliver The Item Thrice Before Returning It To Giriraj Jewellers. All Costs For Re-Shipment And Handling In Case Of Non-Delivery To The Member Will Be Chargeable.

The Delivery Guarantee Made By The Company Is Subject To The Courier Company's Terms And Conditions. Any Inconsistencies Or Errors In The Name Or Address Will Result In Non-Delivery.

INTERNATIONAL SHIPPING POLICY

For International Orders, We Offer Competitive And Nominal Shipping Charges To Ensure Your Purchase Reaches You In A Timely And Cost-Effective Manner. Our Team Partners With Reputable Shipping Companies To Provide The Best Shipping Rates And Options. Please Shop Confidently, Knowing We Prioritize Fast And Reliable Delivery, Regardless Of Location.

Giriraj Jewellers Accepts Transactions For International Orders Through The PayPal Payment Gateway Or International Credit/Debit Cards Only. For Foreign Orders, Giriraj Jewellers Provides Shipping To Any FedEx-Certified Delivery Location Worldwide. Giriraj Jewellers Strictly Adheres To The Tax Regulations Of Each Country. We Will Personally Respond To Each International Order By Email, Letting You Know Your Country's Specific Protocols And Requirements. If You Have Any Shipping Inquiries Or Special Needs, Don't Hesitate To Contact Our Customer Support Team Through The Phone Number Provided On Our 'Contact Us Page On The Website Or Via Email At Info@Girirajjewellers.Co.In.

CUSTOMS CLEARANCE

For All Jewelry Shipments Exported From India, Clearance From The Indian Customs Agency Is Required. Products Will Be Inspected, Examined, And Evaluated By An Authorized Officer Of The Indian Customs Office Before They Are Dispatched To Your Postal Address. Therefore, Please Disregard The Statement On The Package Section Stating, "Please Do Not Accept If The Box Is Received In An Open Or Tampered State," As The Parcel Will Be Sealed With The Words "Opened For Customs."

Customs Duties and Taxes
Please Note That For International Orders, The Customer Is Responsible For Paying Any Customs Duty And Taxes Levied By The Destination Country, Which Must Be Paid To The Logistic Partner At Delivery Time. All Consignments Are On Delivery Duty Unpaid (DDU) Basis. For Any Further Information Or Queries Regarding Customs Clearance, Please Get In Touch With Our Customer Support Team Via Phone At The Number Listed On Our Website's 'Website'sContact Us Page Or At Info@Girirajjewellers.Co.In.

SHIPPING PARTNER

Our Domestic Shipping Partner Is BlUE DART or SEQUEL For International Shipping, We Work With FedEx And Brink's DHL.

INSURANCE

Giriraj Jewellers Offers Transit Insurance For All Shipped Products, Which Is Only Valid Until The Customer Accepts The Delivery.

CERTIFICATE DIAMONDS

Certification Authority:

All loose diamonds, including investment-grade and retail diamonds, as well as diamonds set in jewellery, will be accompanied by an individual certificate issued by an independent third-party certifying authority such as the International Gemological Institute (IGI) or Solitaire Gemmological Laboratories (SGL).

Certificate Details:

Certification details, including cut, clarity, colour, and carat weight, will be provided to the customer at purchase. These certifications validate the quality and authenticity of the diamonds.

Non-Negotiability:

Certificates are non-negotiable and cannot be exchanged or altered. The certification authority listed on the certificate will remain final.

Customer Responsibility:

Customers are advised to retain the original diamond certification for future reference or resale purposes. Loss of certification may incur additional charges for re-certification.

Applicable Products:

The certification applies only to loose diamonds and diamond-studded jewellery purchased from Giriraj Jewellers.

These terms ensure a transparent and reliable process, providing confidence in every diamond purchase from Giriraj Jewellers.

JEWELLERY / MOUNTS

When Placing An Order For Jewellery/Mounts, Unless Explicitly Mentioned, The Diamonds In Pieces Will Not Have Individual Certification. However, We Guarantee That The Entire Jewelry Piece Will Be Certified Either By An Independent Third-Party Certifying Authority Or Giriraj Jewelers, Depending On The Overall Value Of The Jewelry.

DISCLAIMER OF WARRANTIES

General Conditions: This website, including all its contents, materials, and the products and services offered, is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied unless explicitly stated otherwise by Giriraj Jewellers in writing. Giriraj Jewellers disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Accuracy and Completeness: Giriraj Jewellers does not guarantee that the content, materials, or information provided on the website are accurate, complete, reliable, current, or error-free. We are not liable for any errors or omissions in this content nor for any losses or damages arising from its use.

Virus-Free Guarantee: While Giriraj Jewellers takes reasonable steps to ensure that the website is secure and free from viruses and other harmful components, we cannot guarantee that all files and the server remain virus-free at all times. We recommend that users ensure appropriate virus checks and safeguards are in place.

Product Offers and Purchases: All products and the information displayed constitute an invitation to offer. Your order signifies your offer, subject to the terms and conditions stated herein. Giriraj Jewellers reserves the right to accept or reject this offer in part or in whole. Acceptance of any order is confirmed upon dispatch of the product(s), and only the dispatched product(s) are considered accepted by us.

Colour and Packaging Accuracy: We strive to display as accurately as possible the colors and sizes of our products that appear on the website. However, the actual color you see depends on your monitor's display; therefore, we cannot guarantee that your monitor will accurately depict the actual color of the product upon delivery. Additionally, product packaging may vary from that shown on the website.

Legal Validity: Should any portion of this disclaimer be found invalid by the law, the remaining provisions shall continue in effect and be enforceable.

Notification: If we have your email address on file, we will use it to notify you as soon as possible to confirm receipt and dispatch of your order, which constitutes our acceptance.

We reserve the right to modify this website's disclaimer at any time. Should changes be made, we will post the updated disclaimer on our website. If you disagree with the revised disclaimer, we kindly ask that you cease using the website.

If any portion of this disclaimer is deemed invalid by law, the remaining provisions will continue to be valid and enforceable.

By using this website, you acknowledge that you have read and understood this disclaimer and agree to be bound by its terms.