Terms and conditions | Giriraj Jewellers

Please read these terms of use carefully before using this Website.


You are 18 years of age or older, and your use of the Website and Services shall not violate any applicable law or regulation. All registration information you submit is truthful and accurate, and you agree to maintain the accuracy of such information.

While Giriraj Jewellers makes every effort to describe, display, and price as accurately as possible, Giriraj Jewellers cannot guarantee to be completely error-free.

Those who access the Website and Services do so on their initiative and are responsible for compliance with all applicable laws, including, but not limited to, any applicable local laws. The lows of India govern these terms of use. Any action, suit, or another legal proceeding, which is commenced to resolve any matter arising under or relating to this letter, shall be subject to the jurisdiction of the courts at Indore [M.P].


The trademarks, names, logos, and service marks (collectively "trademarks") displayed on this Website are registered and unregistered trademarks of the website owner. Nothing contained on this Website should be construed as granting any license or right to use any trademark without the website owner's prior written permission.


Some items may appear slightly larger or smaller than the actual size due to screen defaults and photography techniques. Sometimes the objects may be more extensive than the actual size to clearly show details or smaller than the actual size to show the entire item. The Company shall not be liable for any legal action on this account.


Users may register on the Website to become Members before completing any transaction on the Website. To register on the Website, the User will have to provide Personal Information (as defined in the Privacy Policy), including name, email, contact number, contact address, and customer verification question used for verification purposes. Registration is only a one-time process; if the Member has previously registered, they shall log in / sign into their account.


Orders are usually considered complete only after Giriraj jewellers have received the payment.co.in.To confirm the orders, Giriraj jewellers. Co.in May, at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Giriraj Jewellers will confirm the order only after the Member answers the verification question. 


: We have a customer-friendly return policy, ensuring our customers have complete peace of mind.

: If for any reason, you are not satisfied with your purchase, you have the option to return the products within 30 days from the purchase date.

: For a refund claim, kindly contact us through your registered contact number or email id and provide us with your name, order number, and the product SKU.

: Once we receive your inquiry, our customer service team will contact you within one business day.

: The team will arrange for the items to be picked up from your address with a prepaid fully-insured Blue Dart return label and instructions to safely and securely pack your things.

: You must return all products in good condition, unused, in original boxes, and with original tags to be accepted for return or exchange. Please ensure that you include all the packaging, instructions, warranties, etc., with the return or exchange of jewelry.

: Any returns to our store must have the original packing slip with the item. If you no longer have the packing label, bring a copy of your shipping confirmation email or online purchase receipt displayed during checkout.

: The Giriraj Jewellers warehouse will inspect and verify the item's condition once we receive the return.

: Returns take approximately ten business/working days to process once the item has been received.

: We process the Refunds to the same mode of payment used at the time of the original purchase.

: Cash refunds are issued to the original purchaser with the sales receipt.

: All packages sent from or arriving at Giriraj Jewellers are sealed and opened under recorded video surveillance to protect Giriraj and our clients fully.

: (applicable only to customers in India)

 The Difference in Product Weight

The product weight mentioned on the Website for jewelry and mounts may vary on the product's manufacture. If the Customer receives a product of lesser product weight than the value paid for, the Company will refund such a differential amount to the Customer.


The refunded amount will be directly credited to your bank account or the mode of payment used by you at the time of purchase after we receive your jewelry. Please email us or call our customer support team with your bank account and IFSC code that can be found on your chequebook.


There is no refund or exchange policy for our international orders.


Most orders are shipped within three business days unless custom work has been requested, in which case delivery time will change based on the complexity of the request. Customers who order via the Website are emailed a courier tracking number to follow the progress of their package.

Customers are requested to scrutinize their package for any signs of damage to the outside of the box before signing for delivery. If any damage is suspected or evidence the container has been tampered with, please DO NOT accept the delivery and ask the delivery partner to return the package to Giriraj Jewellers. In this unlikely event, please inform us immediately by calling our customer support team. Please know that we do not ship to P.O. box addresses.

· Your valid PAN is required for orders valued at more than Rs. 2,00,000. The order may be canceled if the Customer fails to produce it.

· Cash on Delivery (COD)is not permitted on orders above Rs. 49,999.

The Company/courier agent shall make delivery only after the's photo and name; of the recipient are verified and confirmed by them. The government photo identification details will be noted to ensure the package's safe and secure delivery. The parcel recipient must cooperate with the courier agent by providing required and valid copies of their government-approved photo identification.

If the recipient is unavailable at the delivery time, the Company/courier agent shall try and deliver the item thrice before returning the same to Giriraj jewellers.co.in. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable.

Guarantee for delivery made by the Company is subject to the courier company's terms and conditions. Any inconsistency/errors in name or address will result in the non-delivery of the product.


Transactions for International Orders are accepted solely through the PayPal Payment gateway or international credit/debit cards. Giriraj Jewellers offer shipping to any FedEx-certified delivery location abroad for foreign orders. Each nation has tax requirements, which Giriraj Jewellers follow in the letter. We will answer each foreign order personally through email, describing the protocols and criteria specific to your country. For shipping inquiries or special requirements, contact our customer support team by phone at the number on our Website's 'Contact Us page or email at info@girirajjewellers.co.in.


The Indian Customs agency must clear all shipments of jewelry exported from India. Products are filed with an authorized officer of the Indian Customs office for inspection, examination, and evaluation before being dispatched to your postal address. As a result, please disregard the statement on the package section stating, "Please do not accept if the box is received in an open or tampered state." The parcel will be sealed with the words 'Opened for Customs.'

NOTE: In the case of International orders, the Customer must pay customs duty & taxes levied by the destination country have to be borne by the Customer and must be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.


Blue Dart is our domestic shipping partner, while FedEx and Brink. DHL is our international logistics partner.


Giriraj jewellers. Co. Shall provide only transit insurance, which shall be valid only up to the time of acceptance of delivery.


Individual certificates will accompany all Loose Diamonds (both investment and retail) and diamonds set in Jewellery. An independent third-party certifying authority will issue the certificate, and the certification details will be mentioned at the time of purchase.


The diamonds in the Jewellery / Mounts will not be individually certified unless expressly mentioned when placing the order. Will ensure the entire Jewellery either by an independent third-party certifying authority or Giriraj jewelers, depending on the Jewellery's value.


Giriraj Jewellers provides this website "as is." By using the site, you accept that you use it at your own risk and are fully responsible for all expenses associated with any necessary service or adjustments to any technology you use in conjunction with your use of this site. Giriraj Jewellers make no explicit or implied warranties or guarantees of any kind regarding the site's operation or the information, content, or materials contained on this site. To the extent permitted by applicable law, Giriraj Jewellers disclaims any warranties, explicit or implied. These services and information are given "aareis," with no explicit or implied guarantee of any kind, including, without limitation, the implied warranties of merchantability, fitness for a specific purpose, and non-infringement. Giriraj Jewellers shall not be liable for any loss of any kind resulting from the use of this site, including, but not restricted to, direct, indirect, incidental, punitive, or consequential damages.