F.A.Q's

Customers in India

Giriraj Offers Multiple And Convenient Methods To Make Payments For Your Order: Google Pay, Net Banking, Credit/Debit Card, Bank transfer, and UPI as the modes of payment. Please keep in mind that payments on our website will only be accepted in Indian rupee (INR) for domestic orders. When using an international credit card, the transaction value is converted to INR before the payment is processed.

We can only accept payments in foreign currency for overseas delivery, in line with the RBI (Reserve Bank of India) requirements. You can pay in a foreign currency (please check our website for the accepted currencies) with an international PayPal account or an international credit/debit card.

We ship to select cities across India. Please input your pin code/city while you are in the process of placing an order to see if we deliver to your location. We regret the difficulty caused due to the unavailability of a courier service in your area/city. Please ensure that you provide us with a legitimate delivery address. Please keep in mind that we only deliver to certain cities and pin codes in India.

A PAN is not required for order value below INR 2,00,000/-. However, for orders with a value over this amount you must submit your PAN when placing the order. Failure to provide the PAN will result in the order being canceled. If the order amount exceeds Rs. 2 lakhs (2,00,000), the client must input the PAN and click on verify PAN card. The order will proceed to the payment page only when the PAN has been verified. The invoicing name must be the same as the PAN; otherwise, the PAN card will not be confirmed, and the client will be unable to proceed with the order.

We Have A Policy Of ‘30-Day No Questions Asked Money Back Policy’. This Policy Followed Strictly. If You Mail Us To Return The Product, We Shall Provide You With A Full Refund Or Exchange Within 30 Days Of The Delivery Date. But Be Assured The Product Is Not Used Or Engraved And In Its Original Condition And With The Actual Certification.Will Directly Credit The Amount Which Is To Be Refunded To Your Bank Account Which You Have Mentioned. This Done Once We Receive Back Your Jewelry.

Please Mail Or Call Our Customer Delight Team With Your Bank Account Details And IFSC Code For Refunds.

International Customers

Apart from India, we deliver to the United States (USA), United Kingdom (UK), Australia, Canada, Germany, France, New Zealand, Netherlands, Singapore, Dubai, and Malaysia.

Payments for international orders are accepted only through the PayPal Payment Gateway where you can use your PayPal account or international credit and debit cards. Credit or debit cards issued in India will not be approved for foreign purchases.

At present, FedEx and Brink's are our international shipping partners.

After your order has been confirmed, it typically gets delivered within 2-3 weeks. Once your merchandise has been dispatched from our warehouse, you will receive an email confirmation along with the status of your order. This helps you in tracking the delivery status. When your goods arrive at their destination, our logistics partner will contact you.

In the case of overseas orders, we currently do not accept refunds or exchanges.

This can be done. Simply change the delivery location to India and pay in Indian Rupees (INR) using any suitable payment method and have your item delivered to your loved ones in India. Just in case, you face any challenges in doing this yourself, you are welcome to contact us at info@girirajjewellers.co.in

Yes, all of our shipments are insured and delivered by reputable courier partners such as FedEx, DHL, and Brink’s.

The price in dollars includes all statutory tariffs, taxes, insurance, and Foreign exchange transaction fees that we spend when we ship from India to your country.

General Questions

We will provide you with a tracking link along with the tracking video as soon as your purchase has been cleared at customs and dispatched. If you have any questions, please contact us at info@girirajjewellers.co.in

Yes, we do. If for any reason, you don’t want to make an online payment, you may use the Cash on Delivery (COD) option instead. COD allows customers to pay in cash when the merchandise is delivered to their doorstep without them having to make any advance payment online. Please keep in mind that all COD orders are available only to customers in India (in select cities).

Jewelry that has successfully gone through rigorous quality checks, by an agency appointed by the Government, such as the Bureau of Indian Standards (BIS), and comes with a quality certificate, is called 'Hallmarked' jewelry. One of the most important concerns for gold jewelry buyers has always been the purity of gold. Physically, it is difficult to distinguish pure gold from any yellow-colored metal. Therefore, hallmarking plays a vital role in building consumer trust. It is the official marks used in various countries that ensure the purity of gold and confirm that the jewelry is up to acceptable standards.

In India, the Bureau of Indian Standards (BIS) assesses the purity of gold. It is important to be careful while buying jewelry as even a small item can be very expensive. Always make sure there is the BIS mark of proper hallmarking on the jewelry. To check if the jeweler is authorized by BIS, check for a laser-engraved seal on their pieces of jewelry.

Along with the standard hallmark, there is Karat which is another standard of gold purity. It consists of the Fineness code. The higher the Karat, the purest is the gold and vice-versa. The purest form of gold is 24 Karat and the lowest Karat is 14 Karat. Apart from this, there is 22 karat and 18 karats.

Giriraj Jewellers is a BIS-certified jeweler and it ensures to meet all standards to provide our customers with the purest and finest precious metal articles.

Diamond certification is done by renowned Gemological Laboratories to assure the authenticity of the attributes of a diamond. The diamond is studied thoroughly at the laboratory where its attributes are measured & noted on the certificate. The certificate is delivered to the customer along with the diamond.

A diamond certificate contains all the necessary information and specifications about a diamond, such as its dimensions, clarity, color, polish, symmetry, shape, weight, and other characteristics. A diamond that has not been certified is not considered genuine or authentic.

Giriraj Jewellers' diamonds are certified to be of the VS and GH grades) indicating high standards in meeting the expectations of our customers.

The maximum order amount for cash on delivery (COD) payment is INR 50,000. The amount varies depending on the pin code and is shown in the product specifications. It is purely a cash-only transaction. Please keep in mind that in the case of Cash on Delivery, the logistics partner will hand over the parcel only when the representative has received the full payment.

All Diamond Jewelry Bought From Giriraj Carries A Certification Of SGL, IGI, GIA. All Gold Jewelry Purchased From Giriraj Is A BIS Hallmark, Which Is A Mark Of Trust And Reliability.

Giriraj Provides Free Shipping On All Items Within India.

Once Your Order Is Placed, You Shall Receive A Confirmation Within 24 Hours On Your Registered Email, Which Shall Mention Your Complete Order Details.

We Believe In Investing In Excellent Packaging Materials To Ensure Your Jewelry Is Well-Packaged To Avoid Any Damage While Shipping.

If You Would Like Any Assistance With Placing Your Order, Please Call Us At 08965002211.

This Is Applies To Re-Sizing Requests Received Within 30 Days Of The Shipping Date. In Case Your Ring Does Not Fit Well, We Shall Help You Replace It With A New Ring In The Original Size, With Free To And Fro Shipping. If Bigger Than The Original Size: Charges Will Be Applicable As The New Ring's Additional Price, As Listed On Our Website. If Smaller Than The Original Size: We Will Refund You The Additional Amount Which Earlier Paid.

Please Contact Our Customer Care Team At +918964002211 To Cancel Your Order. Will Be Processed Without Any Hassles.

For Orders Within India, Our Delivery Date Will Depend On The Product Selected And The Shipping Address. Still, Products Readily Available In Stock Are Shipped Within 5-6 Days While ‘Made To Order’ Takes Around 10-12 Days.

Your Product Shipped In Durable, Tamper-Proof Packing Ensures That The Product Remains Fully Intact And Not Compromised. Your Jewelry Is Fully Insured Until It Reaches Your Doorstep. We Only Work With Reputed And Established Courier Services Like Bluedart For Orders Within India.

Yes, You Can Change The Address Till It Is Ready To Be Shipped. Please Contact Our Customer Care Team At +8964002211 For Assistance

Giriraj Provides You The Option Of Selecting A Product Online On Our Website And Collecting The Delivery Of The Product In Person From Our Preferred Stores.

Giriraj Jewellers
110,Tirupati Market
67,Bada Sarafa,
Indore - 45200
Madhya Pradesh, INDIA

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