Frequently Asked Questions
Find quick answers to your questions about Giriraj Jewellers and our jewelry.
VALUED CUSTOMERS IN INDIA
What payment choices are available for domestic orders at Giriraj Jewellers?
At Giriraj Jewellers, we understand the importance of providing our customers with convenient payment options. That's why we offer multiple payment methods to ensure you can choose the option that best suits your needs.
Our payment methods include Google Pay, net banking, credit/debit cards, bank transfer, and UPI. However, please note that payments on our website are only accepted in Indian rupees (INR) for domestic orders. An international credit card converts the transaction value to INR before processing the payment.
We take the security of our customer's personal and financial information seriously. We use the latest encryption technology to ensure safe and secure transactions. So whether you prefer to pay by card, bank transfer, or UPI, you can rest assured that your transaction is protected at Giriraj Jewellers.
I am based in India and would like to pay in Indian currency (INR) but want the product/s to be delivered to an overseas address. Can this be arranged?
Unfortunately, we can only accept payments in foreign currency for overseas delivery by RBI requirements. You can pay with an international PayPal account, Stripe payment gateway, or credit/debit card in accepted cash. We take the security of your transactions seriously and use encryption technology to protect your information. Please get in touch with our customer service team for further assistance.
Where do you deliver within India?
At Giriraj Jewellers, we strive to deliver our products to as many customers as possible across India. However, we only have to select cities and pin codes in the country.
To check if we deliver to your location, input your pin code or city while placing your order. We are sorry for any trouble caused if we cannot have it to your area due to the unavailability of a courier service. In such cases, please provide us with a valid delivery address.
Please remember that we deliver only to specific cities and pin codes in India. If you have any more questions about our delivery policy, please get in touch with our customer service team for help.
Is a PAN (Permanent Account Number) necessary for placing an order at Giriraj Jeweler?
For orders below INR 2,00,000/-, a PAN (Permanent Account Number) is not required when placing an order at Giriraj Jewellers. However, submitting your PAN when placing the order is mandatory for orders exceeding this amount.
Failure to provide the PAN will result in the cancellation of the order. If the order amount exceeds Rs. 2 lakhs (2,00,000), the client must input their PAN and click on verify PAN card. The order will proceed to the payment page only after ascertaining the PAN.
So that you know, the invoicing name must be the same as the name on the PAN card. Otherwise, the PAN card will not be confirmed, and the client cannot proceed with the order.
Do you have a money-back policy ?
At Giriraj Jewellers, we believe in providing our customers with the best shopping experience. That's why we have a 30-day no questions asked money-back policy, strictly followed.
To return a product, email us within 30 days of delivery. We offer a full refund or exchange, provided the product is unused, not engraved, in its original condition, and with the actual certification.
Refunds are directly credited to your bank account upon receiving the jewelry. Please email or call our customer service team with your bank account details and IFSC code for refunds.
We take customer satisfaction seriously and strive to provide the best possible service. Please get in touch with our customer service team for any questions or concerns regarding our 30-day no-questions-asked money-back policy. We'll be happy to assist you with your queries.
VALUED CUSTOMERS BEYOND INDIA
In which countries does Giriraj Jewellers provide delivery services?
Giriraj Jewellers is committed to providing our customers the best possible service, regardless of location. Apart from India, we offer delivery services to the following countries:
United States (USA)
United Kingdom (UK)
We strive to make the delivery process seamless and ensure that our products reach our customers promptly and safely. However, please note that there may be certain restrictions or additional charges for delivery to certain countries. If you have any questions or concerns regarding delivery to your country, please contact our customer service team. We will be happy to assist you with any queries you may have.
What payment options are available for customers placing international orders on Giriraj Jewellers?
At Giriraj Jewellers, we strive to make the payment process for our international customers as convenient and secure as possible. To achieve this, we offer multiple payment methods, including the stripe payment gateway and the PayPal Payment Gateway.
Customers can use their PayPal accounts or international credit and debit cards to make payments for their orders through these gateways. However, please note that credit or debit cards issued in India will not be approved for foreign purchases.
We understand the importance of secure and hassle-free payment methods for our customers, and both the stripe payment gateway and the PayPal Payment Gateway ensure just that. These gateways are easy to use, secure, and ensure the timely processing of payments.
Who are the international shipping partners of Giriraj Jewellers?
Giriraj Jewellers works with trusted international shipping partners such as FedEx and Brink to ensure secure and timely delivery of our products to our international customers.
When can I expect to receive my overseas order from Giriraj Jewellers?
At Giriraj Jewellers, we strive to provide timely delivery for our international customers. After your order is confirmed, you can expect delivery within 2-3 weeks. We work with leading logistics partners and provide email confirmation and tracking information to ensure a hassle-free delivery experience. Our customer service team can always assist you with any questions or concerns.
Do you accept returns or exchanges for international orders?
I appreciate your question. We apologize for not accepting returns or exchanges for international orders. We understand that this may be an inconvenience for some customers. Still, we cannot offer this service now due to the complexity of international shipping and customs regulations. We are very sorry for any inconvenience this may cause and hope to provide this service in the future. If you have any more questions or concerns, please get in touch with our customer service team.
Is it possible to place an international order for delivery to an Indian address?
Yes, it is possible to have your order delivered to an address in India, even if you are based outside India. Select India as the delivery location during the ordering process and use an Indian bank account to complete the payment. This will ensure your item is delivered to your desired address in India. If you have any questions or concerns, please do not hesitate to contact us.
Who will pay customs fees for international orders placed with Giriraj Jewellers?
For international orders placed with Giriraj Jewellers, the customs fees are the customer's responsibility. They are typically paid to the respective government authorities of the country to which the product is being shipped. These fees are not included in the order total and vary based on the product's value and the destination country's customs regulations.
Giriraj Jewellers does not collect customs fees or taxes directly from the customer. However, we provide all the necessary documentation and support to facilitate customs clearance for our international orders. Please remember that the customer is responsible for staying informed about their country's customs regulations and promptly paying any relevant fees or taxes to avoid delays or additional charges.
How can I track my order once I've placed it?
Once your order has been confirmed and dispatched, we will provide you with a tracking number and a link to track your shipment. You can use this tracking number to check the status of your order on the courier company's website. We also send email updates to inform you about your order's progress. If you face any issues or have questions about your order's status, please get in touch with our customer service team, who will be happy to assist you.
Is cash on delivery (COD) available as a payment option for orders?
We offer cash on delivery (COD) as a payment option for domestic orders within India. Please note that COD is available only for orders with a value of up to INR 50,000. If you choose COD as your payment method, please ensure that you have the correct amount in cash to pay the delivery executive upon receiving your order.
What is the significance of jewelry hallmarking and HUID?
Hallmarking and HUID play crucial roles in ensuring jewelry's authenticity and quality. They assure that the jewelry is made of the metal it claims to be and meets the prescribed standards of purity and quality. Hallmarking also protects consumers from fraud and unethical practices. HUID, on the other hand, is a unique identification number that helps track the history of the jewelry and provides transparency in the supply chain. Hallmarking and HUID are essential for maintaining trust and confidence in the jewelry industry.
What is the importance of diamond certification?
Diamond certification is crucial in verifying and evaluating the quality and characteristics of a diamond, ensuring that you receive precisely what you paid for. A certified diamond provides objective and accurate information about the diamond's cut, clarity, color, and carat weight, assuring you that the diamond is authentic and hasn't been treated or altered. Additionally, certified diamonds are easier to sell in the future as they have a verifiable record of their characteristics and value, adding credibility to your diamond purchase.
Can I expect to receive a certificate of authenticity with my purchase?
The importance of authenticity must be considered when it comes to jewelry purchases. At Giriraj Jewellers, we understand this and provide a certification of authenticity for all diamond jewelry purchased from us. Our certification is from reputable organizations such as SGL, IGI, and GIA, giving you peace of mind that you are getting a genuine and high-quality diamond.
For our gold jewelry, we offer a BIS hallmark, a mark of trust and reliability. This certification guarantees the purity and quality of the gold used in our jewelry. You can confidently get authentic and premium quality jewelry from Giriraj Jewellers.
How much will I have to pay for the delivery of a Giriraj product to my home?
Giriraj Jewellers is committed to providing our customers with the best shopping experience. As part of this commitment, we offer free shipping within India on all orders on our website. This means you do not have to worry about additional shipping charges when you order with us.
What kind of packaging ensures my product's safety during delivery?
At Giriraj Jewellers, we prioritize the safe delivery of our products. Our team uses sturdy packaging materials like bubble wrap, foam padding, and cushioning to prevent damage during transit. Tamper-evident bags and security tape ensure that your package arrives at the correct destination without any tampering. We also include all relevant certificates and documentation with your product. We assure you that your product will arrive safely and in excellent condition.
Can I receive help while placing my order?
At Giriraj Jewellers, we understand that sometimes you need assistance placing an order. That's why we offer customer support to guide you through ordering. If you require any help, please do not hesitate to call us at 08965002211, and our friendly customer service team will be happy to assist you.
What can I do if the ring I ordered does not fit me well?
At Giriraj Jewellers, we understand that finding the perfect fit for your ring can be a challenge. That's why we offer a 30-day re-sizing policy for all our customers. If your ring doesn't fit well, we can help you replace it with a new round in the original size, with free shipping to and from your location.
If the new ring size is larger than the original size, additional charges will be applicable as per the price listed on our website. If the new size is smaller than the actual size, we will refund you the difference in the amount paid.
Please note that this policy applies only to re-sizing requests received within 30 days of the shipping date. If you have any questions or concerns about re-sizing your ring, please contact our customer service team for assistance.
How long will it take for my ordered product to be delivered?
At Giriraj Jewellers, the estimated delivery time of your ordered product within India depends on various factors, such as the product selected and the shipping address. However, we strive to deliver products as quickly as possible.
For products that are readily available in stock, we usually ship them within 5-6 days. In contrast, made-to-order products may take around 10-12 days to ship. Please note that these estimated delivery times change depending on various factors, such as unforeseen circumstances or the product's availability.
Can you tell me about the standards for diamond quality used in jewelry making?
At Giriraj Jewellers, diamonds should shimmer with brilliance, fire, and beauty. That's why we only use top-graded diamonds in our pieces. So, choose Giriraj Jewellers and our diamonds rated VVS-VS and F-G when you want sparkling jewelry.
What happens if my order doesn't reach me?
In the rare case that your order goes missing during transit, we take the following steps:
Wait for 15 days to track the order.
If we cannot locate the order, we will process a refund through the payment method you selected when placing the order.
At Giriraj Jewellers, customer satisfaction is our top priority, and we will do everything we can to ensure your order reaches you safely and securely.
What is the location of the Giriraj Jewellers store?
You can locate Giriraj Jewellers at the following address:
110, Tirupati Market
67, Bada Sarafa
Indore - 452005
Madhya Pradesh, India