Return Policy - 30 Day Return and Refund Policy


: We Have A Customer-Friendly Return Policy Ensuring Our Customers Have Complete Peace Of Mind.

: If For Any Reason, You Are Not Satisfied With Your Purchase, You Have The Option To Return The Products Within 30 Days From The Purchase Date.

: For A Refund Claim, Kindly Contact Us Through Your Registered Contact Number Or Email Id And Provide Us With Your Name, Order Number, And The Product SKU.

: Once We Receive Your Inquiry, Our Customer Service Team Will Contact You Within One Business Day.

: The Team Will Arrange For The Items To Be Picked Up From Your Address With A Prepaid Fully-Insured Blue Dart Return Label And Instructions To Safely And Securely Pack Your Items.

: You Must Return All Products In Good Condition, Unused, In Original Boxes, And With Original Tags To Be Accepted For Return Or Exchange. Please Ensure That You Include All The Packaging, Instructions, Warranties, Etc. With The Return Or Exchange Of Jewelry.

: Any Returns To Our Store Must Have The Original Packing Slip With The Item. If You No Longer Have The Packing Label, Bring A Copy Of Your Shipping Confirmation Email, the  Or Online Purchase Receipt Displayed During Checkout.

: The Giriraj Jewellers Warehouse Will Inspect And Verify The Condition Of The Item Once We Receive The Return.

: Returns Take Approximately 10 Business/Working Days To Process Once The Item Has Been Received.

: We Process The Refunds To The Same Mode Of Payment Used At The Time Of The Original Purchase.

: Cash Refunds Issued Are To The Original Purchaser With The Original Sales Receipt.

: All Packages Sent From Or Arriving At Giriraj Jewellers Are Sealed And Opened Under Recorded Video Surveillance To Fully Protect Giriraj And Our Clients.

: (Applicable Only To Customers In India)

Lifetime Buyback: 

If you feel like renewing your used jewelry with the latest design at any point in time, come to us and let your collection sparkle again.

Product CategoryLifetime Exchange Lifetime Buyback 
Gold Bullion Coins100% exchange value at the current market rate100% cashback  at the current market rate
Gold Jewellery100% exchange value at the current market rate100% cashback  at the current market rate
Diamond gemstone Jewellery100% exchange value at the current market price.

100% cashback gold value at the current market rate. 90% cashback diamond & gemstone value at the current market rate.  


The product should accompany an Original Product Certificate or Original Invoice for all exchange and buyback.

The current buying rate of that karat/purity shall be applied to which the jewelry is made of

The gold jewelry's net weight is the gold weight minus the value of stones, diamonds, beads, dirt, or any other items except gold.

According to various sources, the overall market value of Gold, Diamond & Silver will be determined by Giriraj Jewellers.

For Buybacks, Exchange of Giriraj Products shipping charges, packaging cost, taxes, if any, internet handling charges, wastage charges, or any cost incurred shall be borne by the Customer.

Giriraj Jewellers will break and melt the jewelry to test old jewelry for buyback and exchange purposes. Then the weight, value, and purity of metal will be approved, and the applicable rate of gold will be applied.

Giriraj Jewellers will not be responsible for any deductions in buyback and exchange value once the jewelry is subject to any form of alterations.